Customer Service
Service Guarantee
Luxybie Beauty adheres to the concept of “Excited price, trusted quality,” dedicated to providing the best quality human virgin hair and trusted customer service. We prioritize the fusion of customer experience and product sales, actively listen to our customers through various channels of sharing and interactive communication, and continually enhance the quality of our products and services. Luxybie Beauty offers more professional service. Choose the Luxybie Beauty team and enjoy your shopping experience. Join us, share your beauty!
Pre-sale Service
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Honest Products Description - We answer all questions honestly and patiently.
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24/7 Online Support - We aim to reply to your inquiries within 24 hours, saving you time on your orders.
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Prompt Message Replies - We check emails and messages every 2 hours and respond as soon as possible.
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Comprehensive Package Tracking - We provide your tracking number promptly once your order is dispatched.
After Sale Service
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Service Guidance - If you encounter any issues with the hair, contact us immediately for assistance.
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Timely and Effective Response - We strive to promptly address and resolve any problems you encounter.
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Fair Return Policy - We take responsibility for goods that are non-artificially damaged, or sent in the wrong type, color, or length within 15 days.
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Professional After-sale Service - Our return, exchange, and refund system is designed to provide you with the best after-sale support.
NOTICE: All products provided by Luxybie Beauty will be handled by third-party professional logistics companies or courier companies for delivery. If you are dissatisfied with our service or delivery, please contact us.
Luxybie Beauty and our logistics partners assume the risk of product damage during the logistics process.
Upon receiving the goods, Luxybie Beauty strongly recommends that you carefully inspect the appearance, quantity, accessories, and other aspects of the goods. We prioritize customer experience and will promptly address any service issues during use.
IF YOU HAVE ANY OTHER QUESTIONS, FEEL FREE TO CONTACT US ON OUR WEBSITE. WE'RE HERE TO HELP!